FAQ
Questions we get.
Straight answers on how ZeroKey works, what it costs and whether it’s right for your property. Don’t see your question? Ask us.
How it works.
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Not with ZeroKey Standalone. The lock never joins Wi-Fi, a hub or a gateway, at install or after. ZeroKey Connected uses your building’s network for real-time control.
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We recommend one on the walk-through, based on your buildings, your network and how you want to manage access. You can mix both across a portfolio.
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Not with Standalone. Nothing new goes on your network, so there’s nothing to patch or review. Connected runs on the network you already have, and we coordinate setup with your team.
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With their smartphone, by Bluetooth or NFC through the ZeroKey app or with a fob. Fobs work on every door.
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Not yet. Phones connect through the ZeroKey app.
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Yes. Management holds a mechanical override, and every use of it is logged.
Hardware and batteries.
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Grade 1 is the highest ANSI/BHMA rating for commercial door hardware, the grade specified for schools, hospitals and high-traffic entries. Most retail smart locks are Grade 2 or 3.
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They’re built for 10+ years of service on high-traffic doors.
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Each set is rated for 95,000 transactions, more than a year on the busiest doors and longer on a typical unit door. The app flags low batteries before they become a problem.
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The locks run on batteries, so a building power outage doesn’t lock anyone out.
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In most cases, yes. We match hardware to each door type during the walk-through, so doors rarely need replacing.
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Yes. For exterior doors with heavy weather exposure, we install sealed lock assemblies built for it.
Access and management.
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End that credential in the app and issue a new one. The lost phone opens nothing. A fob works in the meantime.
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Yes. Temporary credentials have a start and end time you set, and they end on their own.
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Yes. Set hours for any door, amenity or facility.
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Yes. The system records which user opened which door and when.
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Yes. Every property you own, from one app.
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They receive an invitation, download the app and they’re in. At Harvest Development, residents were up and running within one to two days.
Cost and installation.
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ZeroKey is priced per door, with $0 down on qualifying projects. Book a free Discovery Call and we’ll build a per-door quote for your property.
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By removing rekeys, lockout trips, lost-master rekeys, staff time and vacant days, and by adding an amenity residents pay for. Your custom ROI report shows the math on your property.
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ZeroKey’s own crews, from the walk-through to the handoff.
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About 25 minutes per door on a typical retrofit. A 35-door building can be installed in a day.
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We schedule installs around your residents and operations, with notice before every install date.
Fit and coverage.
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Nationwide, with crews based in Omaha, Des Moines and Kansas City.
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Multifamily communities of 40 to 300+ units, K-12 schools and campuses, hospitals, clinics and senior living, and commercial and municipal buildings.
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Probably not. We’re built for buildings with a lot of doors.
Still have a question?
A free Discovery Call with our team gets you a straight answer and a per-door quote.