LITERATURE

CX CYLINDRICAL LOCKSET

MX MORTISE LOCKSET

PROXESS KEYLESS ENTRY

PROCESS IQ CONTROL

LOX IQ ACCESS CONTROL

VIDEO TUTORIALS

FREQUENTLY ASKED QUESTIONS

• What is a digital lock, and how does it work? A digital lock utilizes electronic mechanisms to unlock and relock itself, eliminating the need for traditional keys with pins and tumblers.
• How secure are digital locks compared to traditional locks? Generally, digital locks are as secure, if not more secure, than traditional locks, depending on the type used.
• What are the main benefits of switching to a digital lock system? Digital locks simplify key and asset management. As you increase the number of digital locks, managing them becomes significantly easier.
• How does ZeroKey’s system eliminate the need for brass keys? Our system uses a credential network, primarily managed via your phone, to control lock access. This architecture supports offline locks and allows management of thousands of locks simultaneously.
• Can digital locks be hacked? What security measures does ZeroKey use? While some digital locks can be hacked, Proxess locks are secure because they store information on the phone, not the lock.
• What industries benefit the most from digital locks? The multifamily and housing industries benefit greatly due to frequent lock management and existing security gaps.
• How do digital locks improve building security and access control? Digital locks assign access through a user's phone, ensuring access cannot be transferred without the phone, providing a clear line of sight on who accesses your facility.
• What is the difference between Grade 1 and Grade 2 digital locks? Grade 1 locks offer superior security and durability for commercial use, while Grade 2 locks provide a balance of security and affordability for residential applications.
• How do ZeroKey locks compare to competitors like Schlage, SALTO, or ASSA ABLOY? Proxess locks, which we offer, are 100% Grade 1 in all components, providing the highest security level without needing Wi-Fi for access management. Competitors often face issues in one or more of these areas.
• What is the expected battery life of a digital lock, and how is it powered? Our locks offer 95,000 cycles with mobile use and are powered by standard AA batteries.

Installation & Compatibility

• Can I retrofit my existing doors with ZeroKey digital locks? Yes, we can retrofit most existing doors, typically replacing the current lock with ours in under 10 minutes.
• What types of doors are compatible with ZeroKey locks? ZeroKey locks are compatible with all door types in some form.
• Do I need to drill extra holes to install a digital lock? Generally, no extra drilling is needed for cylindrical locks. Mortise and panic locks may require case-specific adjustments.
• Can ZeroKey digital locks integrate with existing access control systems? Integration depends on the system's level. While our proprietary system prioritizes security, we offer workarounds for certain cases.
• What tools or expertise are needed to install a digital lock? Typically, only a Philips screwdriver and some training from our representatives are required.
• Can I install the lock myself, or do I need professional installation? You can install it yourself, assisted by our instructional videos.
• How do ZeroKey locks handle power outages or battery failure? In emergencies, a key override is available if the battery fails without prior intervention.
• What kind of maintenance do digital locks require? Proxess locks require minimal maintenance, primarily battery changes every 3 to 4 years.
• Does ZeroKey offer a ‘Turn-Key’ installation service? Yes, we provide “turn-key” services with our selected installers handling the entire installation process.
• How long does it take to install a ZeroKey lock? Installation typically takes ten minutes or less.

Access & Management

• What are the different ways I can unlock a ZeroKey lock? Unlock using a mobile key on your phone, physical credentials like fobs, cards, wristbands, dot stickers, or a physical key override.
• Can I manage access remotely? Yes, remote management is possible using the mobile key functions.
• How does mobile key access work? Our LoxIQ app sends an email authentication link to your phone. Once connected, you gain access to designated doors.
• What happens if someone loses their phone or key fob? For a lost phone, re-download the app and authenticate via email. For a lost fob, see the administrator to sync and reissue a new fob.
• Can I revoke access instantly for employees or tenants? Yes, using the mobile keys app, access can be instantly revoked. Fobs require door visits for revocation.
• Can multiple users have access to the same digital lock? Yes, an unlimited number of users can access a door.
• Is there an audit trail for entry logs? Yes, audit trails are available in real-time for mobile keys and require door syncing for fobs.
• Can I set schedules for when certain people can access a door? Yes, adjustable scheduling is available with four preset options.
• Can ZeroKey locks be used for short-term rentals like Airbnb? Absolutely, ensuring only authorized guests have access to the property.
• Can I integrate ZeroKey locks with third-party apps and automation tools? No, we maintain a closed system to ensure consistent user experience and security.

Cost & ROI

• How much do digital locks cost compared to traditional locks? Our locks are competitively priced, similar to Grade 1 standard locks with high-security keyways.
• What is the return on investment (ROI) for upgrading to digital locks? ROI varies by application, with apartments seeing full returns in two years. Locks have a 5-year warranty on mechanical parts and 2 years on electronics, often lasting over ten years.
• How much money can I save on key replacements with ZeroKey? You'll eliminate the need to purchase keys entirely.
• Does ZeroKey offer financing or leasing options for digital locks? Yes, available for clients with over 100 locks who qualify for our program.
• Are there ongoing costs for using ZeroKey digital locks? The only ongoing cost is $3/month per mobile key, which is reusable.
• What are the labor savings from using digital locks over brass key systems? A 10% reduction in maintenance labor is observed post-installation.
• Does ZeroKey offer bulk discounts for large facilities or property managers? Yes, we provide tailored proposals for each project.
• How do digital locks reduce administrative overhead for key management? Manage keys globally via mobile keys, eliminating the need to track physical keys.
• How does the cost of Proxess digital locks compare to other brands? Typically, we offer lower costs, especially when considering the infrastructure required by other systems.
• Are there tax benefits or deductions for upgrading to digital locks? Besides the initial capital expense, no additional incentives are available.

Security & Compliance

• Are digital locks ADA-compliant? Yes, they are 100% compliant.
• How do ZeroKey locks meet fire and building codes? They comply with all fire code requirements.
• Do ZeroKey locks require an internet connection to work? No ongoing internet is needed for building operation. A mobile network or Wi-Fi is required for changes.
• What encryption standards does ZeroKey use to prevent unauthorized access? We employ six layers of encryption and use two un-hackable credentials for door access.
• Can digital locks be used in high-security environments like hospitals or schools? Absolutely, they are designed for such applications.
• What happens if the system is compromised—how does ZeroKey protect users? We only store email addresses and mobile phone numbers, ensuring minimal data exposure.
• How do digital locks help with compliance in industries like healthcare and education? Locks provide an audit trail, meeting most compliance requirements.
• Are ZeroKey locks weatherproof for outdoor use? Yes, they are weather-resistant.
• How do digital locks help with tenant safety in multifamily housing? Verified and authorized users prevent unauthorized entry due to key duplication.
• How do ZeroKey locks protect against cloning or keycard duplication? Our cards' high-level encryption makes duplication impossible.

Support & Warranty

• What is the warranty on ZeroKey digital locks? Two years on electronics and five years on mechanical parts, with options to extend for a lifetime.
• What happens if my digital lock stops working? We replace it with a new one.
• Does ZeroKey offer 24/7 customer support? While not 24/7, our sales reps are available for assistance, and the system is user-friendly enough for most situations to be handled by owners or standard maintenance staff.
• Is there a software subscription required for using ZeroKey locks? A subscription is only needed for the mobile key function.
• Can I upgrade my locks in the future without replacing hardware? Yes, upgrades are possible in almost all cases.
• Are software updates included with ZeroKey locks? Yes, all updates are free for end users.
• How do I reset a ZeroKey lock if I need to reconfigure access? No reset is needed if it remains within the original organization; just resync the locks.
• Can I transfer a digital lock to another property easily? Yes, this requires a reset; instructions are provided with the lock.
• What training or onboarding does ZeroKey provide for new users? We offer an initial two-hour training session followed by another two-hour session post-deployment.
• How do I get started with ZeroKey digital locks? Request a demo, and our sales reps will assist you, providing a quote for your project.